24 Hours a Day
Contact North Carolina Water Damage Restoration Pros
There is one way to reach this service, and it is the fastest one available in an emergency: pick up the phone.
Emergency Line
Open 24 hours a day, 7 days a week, including holidays.
Every call is answered by a live coordinator. There are no forms, no email addresses, and no chat queue on this site, because none of them move as fast as a phone call when water is spreading.
What to Have Ready
- The address and ZIP code where the water is
- Where the water seems to be coming from
- When you first noticed the damage
- Which rooms, floors, or crawl spaces are affected
- Whether sewage or outdoor floodwater is involved
- Whether anyone in the home has health or mobility concerns
What Happens After You Call
The dispatcher takes your details and passes them to an independent provider who services your area. That provider contacts you to confirm the location and gives you an honest estimate of when a crew can arrive based on current demand. If your area is in the middle of a widespread storm or freeze event, demand can be high, and the provider will tell you that rather than leave you waiting for a promise.
Before Help Arrives
If the water is coming from a supply line, shut off the main valve. If it is coming from outside, there is nothing to shut off, and the priority becomes safety: stay out of rooms with sagging ceilings, keep children and pets away from wet floors, and avoid standing water anywhere near outlets or appliances. The dispatcher can walk you through the situation while you wait.
If You Rent
Renters can call this line as well. In most cases the fastest path is to notify the property owner or manager at the same time, since the building owner files the insurance claim for the structure. Still, water spreads on its own schedule, and a call to (888) 217-5329 can get extraction started while that conversation happens.
Ready to Get the Water Out?
One number, any hour, anywhere in North Carolina.
(888) 217-5329Tap to call · available 24/7