Last updated 2026-09-15
Disclaimer
The full disclaimer for North Carolina Water Damage Restoration Pros, published in plain language so homeowners know exactly what this service does and does not do.
Service Disclaimer
Disclaimer: North Carolina Water Damage Restoration Pros is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and North Carolina Water Damage Restoration Pros does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on North Carolina Water Damage Restoration Pros.
Availability Disclaimer
Same-day and 24/7 emergency services are subject to provider participation, location, technician availability, and demand. Availability is not guaranteed and may vary by market and appointment capacity.
What the Service Disclaimer Means
The phone line on this website is a connection service. It takes your call, gathers the details of your water damage, and passes that information to an independent provider who covers your area. The provider, not this website, performs the assessment, the extraction, the drying, the cleanup, and any repairs. Because those businesses are independent, this site cannot promise how they will price, schedule, or complete a job.
That is why the disclaimer asks homeowners to do two things before any work begins: confirm that the contractor holds the appropriate license for the type of work being performed, and confirm that the contractor carries insurance. In North Carolina, licensing requirements depend on the scope of the work, and a certificate of insurance is the document that shows who is covered if something goes wrong on the job.
About Photos, Videos, and Depictions
Where this website or its materials show people, those individuals are actors or models. They are not contractors available through this line, and they are not customers describing real experiences. This site does not publish customer testimonials, review counts, star ratings, or claims about awards, certifications, or years in business, because it does not operate the restoration crews itself.
No Guarantee of Outcomes or Coverage
Nothing on this website guarantees that an insurance claim will be approved, that a specific dollar amount will be paid, or that a particular repair method will be used. Coverage depends on your policy language, the cause of the loss, and your adjuster's determination. Estimates, timelines, and availability vary by location, weather conditions, and provider capacity.
Regional Availability
Coverage is statewide across North Carolina, from the coastal counties to the mountain counties, but the number of participating providers is not the same in every market. Dense metro areas generally have more availability than rural counties, and demand during a hurricane, a flood event, or a hard freeze can temporarily slow response times everywhere in the state.
If You Have a Concern
Concerns about work performed by a provider should be raised directly with that provider and, where applicable, with the licensing board or consumer protection office that oversees the trade in North Carolina. Questions about this website or this disclaimer can be raised by phone at (888) 217-5329, 24 hours a day.