Privacy Policy

Information This Website Collects

This website does not offer forms, accounts, newsletters, chat, or user logins. There is nothing to sign up for and no profile to create. The site itself does not ask for your name, address, email address, or payment details, and it does not set advertising or tracking cookies of its own.

Like most websites, the hosting infrastructure may record standard technical data such as the pages requested, the referring source, browser type, approximate location derived from an IP address, and timestamps. That information is used to keep the site available, diagnose errors, and understand general traffic patterns. It is not used to identify individual visitors.

Information You Provide When You Call

When you call (888) 217-5329, you speak with a live coordinator. You choose what to share, but the details that help most are your address or ZIP code, the nature of the water damage, and how to reach you again. Those details are used to connect you with an independent local provider who covers your area.

Your information is shared with that provider so they can respond. Providers are independent businesses with their own privacy practices, so any information you give directly to a provider is handled under their policies. This site does not sell personal information, and it does not use your call details for unrelated marketing.

Legal Requests

Information may be disclosed if required by law, subpoena, or court order, or when necessary to protect the safety of users, the public, or the service itself.

Data Retention

Call details are kept only as long as needed to route the request, resolve any issue that follows, and meet record-keeping obligations that apply to the parties involved. Retention periods vary because providers manage their own records.

Children

This service is intended for homeowners and property managers who are at least 18 years old. It is not directed at children, and no information from children is knowingly collected.

North Carolina Residents

If you live in North Carolina and want to know what call-related information was shared with a provider, call (888) 217-5329 and ask. You may also ask not to be contacted again, aside from any follow-up that is necessary to complete a job already in progress.

Changes to This Policy

This policy may be updated as the service changes. The date at the top of this page reflects the most recent revision. Continued use of the site or the phone line after an update means you accept the revised policy.

Contact

Questions about this policy can be raised by phone at (888) 217-5329, 24 hours a day, 7 days a week.